Front-line support
Customer Support AgentAnswers customers on WhatsApp, Messenger, Instagram, live chat and email. Understands order context, checks stock, and hands over to a human the moment it should.
< 40 secondsaverage first response time
FTeam is a crew of AI agents working around the clock for small and mid-sized businesses: front-line support, lead qualification, document processing, CV screening and daily reporting. Live in 7 days, priced per agent — no employment contracts, no retraining.
Each agent is a defined role with its own job description, success metric and access scope. Switch on the roles you need and pay only for those.
Answers customers on WhatsApp, Messenger, Instagram, live chat and email. Understands order context, checks stock, and hands over to a human the moment it should.
Reaches every new lead within five minutes, asks your qualifying questions, scores the answers and pushes the good ones straight into your CRM.
Reads invoices, receipts and delivery notes from photos or PDFs, extracts structured data and writes it into your accounting system.
Reads applications against the job description, runs a short chat screen, ranks candidates and books interviews on your calendar.
Pulls numbers from marketplaces, ad accounts, POS and accounting, then writes your daily and weekly report with anomalies flagged.
Learns your processes, price lists and policies. Staff ask in plain language and get an answer with a citation to the source document.
You don't need a developer. Our team handles the technical work — you approve it.
We walk your current process, pick which agents go live first and agree on the success metric.
Price lists, scripts, FAQs and internal docs go into a knowledge base private to your company.
We wire up your channels, CRM, inventory and accounting through existing integrations or your API.
Agents run alongside your team, we compare outputs, tune the gaps, then switch to full traffic.
Once live, every conversation is logged. Flag a bad answer and we retune the agent within one business day.
Averages across 17 beta companies (10–80 staff), measured over 60 days.
| Metric | Before | After 60 days |
|---|---|---|
| First response time to a customer | 3 h 20 min | 38 seconds |
| Messages missed outside office hours | 31% | 0% |
| Leads contacted within 5 minutes | 18% | 94% |
| Manual data-entry hours per week | 26 hours | 3 hours |
| Cost for the equivalent workload | ~S$6,400 / month | ~S$1,900 / month |
“Most of our orders come in at night, but the team clocks off at six. Since the support agent went live, orders closed after 9pm have nearly doubled.” — Founder, 4-store beauty retail chain
“What made us keep it wasn't clever answers. It's that at 7am there's a report I can read in two minutes and know exactly where we lost money yesterday.” — Operations Director, logistics company, 45 staff
No migration required. If an integration is missing, we build it within two weeks.
Every customer gets a separate data space, encrypted at rest and in transit.
Your data is never used to train shared models or to serve any other customer.
Sensitive actions — refunds, quotes, contracts — always wait for a person to approve.
Every conversation and action is logged and searchable, aligned with Singapore's PDPA.
Infrastructure, models, updates and support included. Excludes GST. Cancel anytime.
For reference: a full-time support hire in Singapore costs roughly S$3,000–4,000 a month and covers eight hours a day.
Yes. FTeam always identifies itself as an automated assistant and hands over to a human the moment the customer asks, or whenever the agent isn't confident enough to answer.
Every conversation is logged. You flag the bad answer, and we retune the knowledge and scripts within one business day. Sensitive actions always require human approval, so mistakes don't turn into financial damage.
No. FTeam connects to your existing stack through ready-made integrations or your API. If something is missing, we typically build it within two weeks.
It makes most sense when one repetitive task is overwhelming you — answering messages or processing documents, for example. Plenty of our beta customers started with exactly one agent.
By default on encrypted cloud infrastructure, isolated per company. The Enterprise plan supports deployment inside your own environment.
Leave your details and we'll reply within one business day, with a free recommendation on which role to switch on first.
An AI startup based in Singapore, building virtual teammates for small and mid-sized businesses across Southeast Asia.